- Steps to Initiate Bomgar Screen Sharing on Windows & Mac Windows Click the link shared by the support represenatative via email and download the Bomgar.exe file.
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- Bomgar works across a variety of platforms including Windows, Mac, Linux, SSH/Telnet, and Chrome OS. Use screen sharing and remote control to offer remote support to customers on iOS or Android devices. Plus you can use the Web Rep Console to offer support from any web browser on any computer without needing your end users to download any plug-ins or applications.
The technician will either send an email to start a remote session or have you navigate to https://remote.help.ucla.edu. The process will have you download a small file and execute it to initiate the remote session.
If you have difficulty finding the file, please navigate to your downloads folder:
The latest version of Bomgar Representative Console - bomgar.ou.edu is 12.1 on Mac Informer. It is a perfect match for the General category. The app is developed by com.bomgar. BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices. Securely support end users, desktops, and their devices, and access servers and endpoints from anywhere in the world.
Bomgar Download For Mac
Look for the bomgar file and open it.
Bomgar Representative Console Download For Mac
This will mount the dmg file and open up another window.
Double-click to run the file. Be sure to read any prompts carefully to continue.
If you have difficulty opening the file, you will have to 'force' it to open by performing override functions: Control + Click or right-click and open. The details are documented here by Bruin Online in regards to the new MacOS security features:
https://help.bol.ucla.edu/kb_view.do?sysparm_article=KB0010984
https://help.bol.ucla.edu/kb_view.do?sysparm_article=KB0010984
Once successful, you will have to accept and agree to all licensing terms and conditions:
You can expand and click on 'Full Terms & Conditions' if you want to read through it:
Once accepted, you can communicate with the technician on the other end immediately with the chat window.
The technician may request control of your computer and view your screen:
As stated before, MacOS security features may block this request. The details and instructions to allow software are documented here by Bruin Online:
https://help.bol.ucla.edu/kb_view.do?sysparm_article=KB0010984.
https://help.bol.ucla.edu/kb_view.do?sysparm_article=KB0010984.
You will have to navigate to your System Preferences to allow the app:
Click the padlock to make the changes:
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